PROJECTS
(2020-2023) E-COMMERCE PROJECT FOR SALUTE E BENESSERE
Project Overview
The Salute e Benessere e-commerce platform was designed to provide a scalable and secure solution, ensuring a seamless, conversion-oriented user experience for customers seeking wellness products. Built on Magento 1.9, an open-source e-commerce platform, the site is highly suitable for managing complex catalogs and customizing the shopping experience.
Technological Components
To enhance site performance and security, Cloudflare was integrated as the Content Delivery Network (CDN) and DNS manager. Cloudflare Web Analytics and Google Analytics track traffic and analyze user behavior, while Facebook Pixel and Google Tag Manager optimize advertising campaigns and enable conversion tracking.
Implemented Features
1. Advanced Search Engine: Integration with Doofinder provides dynamic, rapid product search, improving the relevance of search results for users.
2. Mobile Optimization: With support for Viewport Meta tags and iOS device compatibility, the platform ensures a mobile-friendly experience.
3. Privacy Management: The platform complies with privacy regulations using tools like Usercentrics and Cookiebot for consent management.
4. Social and Feedback Integration: Through Trustpilot and the Facebook SDK, users can share reviews and easily interact with the site via their social profiles.
Outcomes
The integration of these tools has increased the effectiveness of remarketing campaigns, leading to higher conversions and improved user retention rates. Utilizing a CDN and optimization tools like Cloudflare Rocket Loader has also reduced page load times, enhancing user experience and the overall speed of the site.
(2018 – 2019) QUALITY MANAGEMENT – PHARMACEUTICAL INDUSTRY
Assisted in the development in order to fulfil the GMP requirement for the administration of the following processes: Change Management, Complaint Management, and Compliance Management.
The client requirements included the digitalization of processes for quality control conducted with word docs.
Skillfully crafted a quality management suite in accordance with AIFA regulations. Built on a software environment based on c#, WPF, Windows Forms, Entity Framework 6.2-SQL Server 2016, and the PRISM library for modularity with MEF.
(2016 – 2017) CRISIS MANAGEMENT – BUSINESS CONTINUITY PLAN
We supported the design of three levels of crisis and outlined different types of issues and impacts, including any technical issue as well as complete evacuation of the ship, following a naval fleet-strengthening program with a future forecast of cruise ship increase divided into three main classes.
Deliverables:
> Increased the number of accessible IVR ports.
> Integrated additional SIP trunks with burst capacity along the existing architecture to enhance the number of concurrent calls.
> Implemented an Emergency Notification System (ENS)
> Managed platform integration for call distribution based on language skills with WW call forwarding
>Core Model – Standard Application and Systems [Crisis/Operational Space]
> The Core Model was created and reproduced throughout N.7 sites. This concept’s features enabled the crisis team to perform and successfully coordinate crisis activities.
>Handover of crisis management across +20 subsidiaries and +13 cruise ships.
> Supported the transformation and transitioning to new IT systems for fleet operation (shore and ashore)
> End users were coached and trained, a process flow for Contact Center Crisis Activation was developed, and technical documentation, user guides, and training materials were prepared.
(2014 – 2016) CORPORATE HEAD QUARTER, + 250 USERS, +4000 SQM, N8 FLOORS.
To develop an independent structure for the cruise department in the context of growing staff expansion, it was necessary to restore an existing facility to enable the entry of 250 personnel while also implementing new technologies.
Deliverables
Designed and installed a 6 meter long curved led wall In collaboration with Samsung, created and built a cruise ship deck reproduction preset of visual and light effects.
The room was designed to provide an immersive reproduction of the places on a cruise ship using visual and audio interaction, as well as light effects.
(2016) ITSM integration and ConfigMgr implementation
> Installed, Configured, and deployed SCCM for imaging and deployment of applications and OS across enterprise environments.
> Configured deployment of SCCM client via “Client Push” mechanism. Setup and synchronization of WSUS with SCCM for patching maintenance. OSD via “Zero Touch” or “Lite Touch” delivery.
> Defined capacity for an estimated range of support: 5000 machines. 1 Primary Site, 3 Secondary Site, 20 Distribution Point.
> Created refresh and replace Operating System Deployment (OSD) task sequence for Windows 7 to
Windows 10 upgrade using Zero/Lite touch Installations, WAIK, USMT 4.0 and MDT.
> Integrated deployment security update using SCCM Software Update Point (SUP) and Windows Server Update
Services (WSUS)
> Created packages, collection, and advertisements for distributions. Created custom asset inventory
reports for use in planning corporate hardware and software
> Enabled seamless self-service, automated software delivery from ServiceNow’s software catalog (Configuration Items).
> Integrated Microsoft System Center Configuration Manager to import existing application catalog items into ServiceNow…
(2016) Mobility and Communication
>Enrolled Cisco Unified Communication and Collaboration System over +20 sites with an impact of +2000 users
>Migrated +10 Call Centers to IP Contact Center (CUCM) – Infrastructure, Call Control, Application (Jabber, Voice Mail, Video Integration), End Points (CISCO IP Phone – Jabra)
>Implemented IBM Maas360 Mobile Device Management for +3000 mobile devices
>Defined corporate mobile policy over IOS, Android and Windows phone
>App Inventory, distribution, and packaging
>Enrolled mobile devices with Corporate Active Directory credentials (User Authentication module)
>Limited enrollments to certain user groups (User Authentication module)
>Created policies for a specific Active Directory (AD) / LDAP groups (User Visibility module)
>Enabled discovering active devices connected in your email environment by using ActiveSync
>Created and distributed identity certificates with an internal certificate authority (CA) to devices for authentication with Wi-Fi (Aruba), VPN, Exchange module
>Granted access to internal corporate resources, such as SharePoint, Windows file shares
>Designed, built and managed a Multi-Protocol (H.264,H.265, H.323, WebRTC and SIP-based systems) Web, Audio and Video Conferencing infrastructure with mobile integration and centralized administration